Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, express interest in obtaining information about us or our products, or make purchases. The information we collect may include:

• Personal & Contact Data: Name, email address, phone number, and billing/shipping addresses.
• Business & Customs Data: Company name, tax IDs, or other commercial information required for customs export clearance.
• Payment Data: Payment details required to process transactions. All credit card processing details are directly sent to our third-party payment provider and are not stored in our systems.

2. How We Use Your Information

We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use your details to:

• Fulfill and manage your carpet orders, custom fabrication requests, payments, returns, and exchanges.
• Deliver international shipments through partners like FedEx, DHL, and local brokerage agents.
• Respond to custom rug inquiries, catalog requests, and customer support questions.
• Provide updates about our new collections, promotional events, or newsletters (subject to your opt-in consent).

3. Payment Security & Razorpay Compliance

All credit and debit card transactions are processed securely through our payment gateway, Razorpay.

• Security Standard: Razorpay meets international security benchmarks (specifically PCI-DSS compliance) to ensure your transactions are encrypted.
• No Local Storage: We do not store, log, or have access to your raw credit/debit card numbers, CVVs, or bank account authorization PINs on our servers.
• Anti-Fraud Measures: Transaction data is inspected for authentication to protect both you and us from fraudulent activities.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies help us keep you signed in, remember your cart items, analyze traffic patterns, and optimize site speed. You can configure your browser to reject cookies, but please note that some interactive features of our store may become unavailable.

5. Sharing of Information

We only share information with your consent, to comply with laws, to provide you with services, or to fulfill business contracts. This includes:

• Logistics Partners: FedEx, DHL, and international customs clearance agents for transporting your order.
• Payment Facilitators: Razorpay for authorization of transaction funds.
• Legal Obligations: Compliance with government demands, customs rules, auditing, tax authorities, and preventing fraud.